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Active Nokia XGS-PON PROMO: FBFALL25
  • Actions for Michael Thompson
  • Edit Contact Info
  • Appointment Manager
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Michael Thompson
HomeBridge Connect
FBF-38291 m.thompson@email.com (716) 555-0182
142 Elmwood Ave, Buffalo, NY 14201
1 Gig Symmetrical Preparing Move FBFALL25
Visa ····4821  ·  Auto-pay On
Next Charge $79.99 · Jun 1, 2026
Account Balance $0.00
Customer Since Mar 14, 2022
Quick Actions
  • Email Card Update
  • Grant Credits
  • Change Billing Date
  • Rep Credit
  • Cancel
  • Customer Moving
  • 5-Day Reprieve
  • Convert to AIP
Recent Invoices Last 5
May 1, 2026 Monthly Service $79.99 Paid
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  • Resend Email
Apr 1, 2026 Monthly Service $79.99 Paid
  • View Invoice
Mar 1, 2026 Monthly Service + Install Fee $149.99 Paid
  • View Invoice
Transactions
May 1, 2026 Visa ····4821 $79.99 Success
  • View Details
Apr 1, 2026 Visa ····4821 $79.99 Success
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Reset Monitor
Waiting to start reset monitor… 00:00
Online · Connected
SN: NOKA0F2B8A19 · Nokia XGS-PON
  • Network Actions
  • Reboot Device
  • Resync Device
  • Re-Provision
  • Swap ONT
  • View Network Info
  • Refresh Network Data
Signal Levels
RX Power
-18.2 dBm
Network Snapshot
Waiting for ONT data…
Health Breakdown
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ONT Details
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Cloud status unavailable
Calix Cloud
  • Network Actions
  • Reboot Device
  • Resync Device
  • Re-Provision
  • Swap ONT
  • View Network Info
  • Refresh Network Data
Calix Cloud Status
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Upcoming
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Past Appointments
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Admin actions are permanent. Use with caution.
Admin Access
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Address & Account
Change Plan
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Plan
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Pause Service

Service will be paused and billing suspended. Customer must call to resume.

Cancel Service
This action is irreversible. Equipment must be returned.
Schedule Appointment
Pending move detected
Choose which address this appointment should be scheduled for.
Cancel Appointment
Select a cancellation reason to continue.
Re-Provision Nokia ONT
This will deprovision and reprovision the ONT. Service will drop briefly.
ONT SerialNOKA0F2B8A19
ProfileGP1100X
Update Service Address
Grant Credits

Adds promotional credit to the customer's Chargebee account. Applied to their next invoice.

$
Change Billing Date

Select the day of the month you want the customer to be billed going forward. The next billing date will be set to the next occurrence of that day.

Rep Credit

Search for the sales rep by email address or DSA ID to apply their promotion.

Customer Moving

Enter the customer's new service address.

This will set the customer's move status in Chargebee. The move must be verified before scheduling can proceed.

Choose how to schedule the install appointment: